Total Quality Management

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Total Quality Management

Total Quality is a description of the culture, attitude and organization of a company organization that strives to provide customers with products and services that satisfy their needs. This course focuses on the principles, models, tools and techniques, advantages of TQM. The course also focuses on the ISO Standards and specifications.

This subject provides students with the knowledge to understand the philosophy and core values of Total Quality Management (TQM), determine the voice of the customer and the impact of quality on economic performance and long-term business success of an organization and apply and evaluate best practices for the attainment of total quality.

  • Mobile App based Learning
  • Online Learning Portal
  • Audio video lectures by renowned subject experts
  • Self-Assessment tests

10+2 / Equivalent

3 Months


Mizoram students are exempted from paying Course Fee and are required to pay only the Examination & Certificate Fee of ₹ 800/-
Other students are required to pay ₹ 1200/- as Course Fees and Examination & Certificate Fees of ₹ 800/-

Unit I Quality - Introduction, Competitive Advantage and Philosophy
Unit II TQM- Introduction, Contributions, Principles and Quality and Manufacturing
Unit III Tools and Techniques for TQM and Qualitative and Quantitative Techniques for TQM
Unit IV ISO - International Organization for Standardization and TQM- Models and Important ISO Standards
Unit V Service Quality Management and Quality Audit