Diploma Course

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Customer Service Management

  • To ensure that Customer service management is imperative and pervasive.
  • To understand the environment in which Business operates & Evlove Customer service strategies.
  • To upheld Customer preferences through services that delight and compound.
  • To establish relationship and rapport for customer loyalty .

Anyone with class 8 pass & min 18 years of age.

1 Year

3600/-

Course code Title of the Course
DSM10001 Principles of Management
DSM10002 Customer Relationship Management
DSM10003 Business Environment and Ethics
DSM10004 Relationship Marketing
DSM10005 OJT
Course code Title of the Course
DSM10001 Effective Communiation
DSM10002 Customer Service Strategy
DSM10003 Customer Retention and Delight
DSM10004 Customer Service Management
DSM10005 OJT